While this isn’t the only time I’ve seen this problem, it’s not common. I still haven’t been able to figure out why this happened, although I theorize that she may have made a change to her Normal.dot template while Track Changes was turned on, possibly pulling in a reviewer’s comment bubble. The problem was reproducible in her other documents as well toggling between Final and Final Showing Markup brought it back again. That’s the default setting, and shouldn’t have posed a problem, but when I changed the view to Final, the cursor movement suddenly stopped. Following that lead, I looked on the Review tab, where I noticed that, even though Track Changes was off, the Tracking panel’s view pop-up menu was set to Final Showing Markup. While investigating the problem, now that I knew she wasn’t hallucinating, I found a reference to a similar-sounding issue in an old Web post. Then the problem happened to me while I was showing her how to work with numbered lists. They even suggested that perhaps her trackpad was accepting input from her wrists, but she wasn’t touching it.

Microsoft’s Help Desk had her delete Word’s preferences, reinstall Microsoft Office, and jump through other essentially random hoops, all to no avail. She was typing in Microsoft Word 2011 for the Mac, and the page kept jumping around, thanks to the cursor moving to different parts of the document without her doing anything.Īt first I didn’t believe her, just as none of the other tech support professionals she consulted had, either. It wasn’t a poltergeist, but for a short while, the supernatural seemed like a reasonable explanation for a customer’s problem.

#1596: OS updates, Apple Q1 2022 outpaces supply constraints, Yahoo POP bug, Apple Personal Safety User Guide, Simply Piano.

#1597: Apple Watch fitness tracking, cloud storage issues, Roku Express 4K+, watchOS 8.4.1.

#1598: OS updates, Fantastical 3.6 self-scheduling, Mindfulness measures HRV, Monterey on too-old Macs, TidBITS list gremlins.

#1599: Avoiding blue light from screens, Bowflex C6 Bike spin cycle, Internet mapping services, Apple Buying Advice website.

#1600: Russian invasion of Ukraine impacts Apple world, how to create app aliases in iOS 15, TidBITS 1600, card-testing attack, preventing accidental unsubscribes, do you need a cellular Apple Watch?.

Mouse jumping around screen